Support Packages

We pride ourselves in ensuring we provide the right flexible support package for our customers.

IT Support Packages

Employing an in-house IT team can be expensive, whereas working with an external IT company can be much more affordable. At SBK we offer added-value support packages throughout the lifetime of your IT purchase, giving you peace of mind about the smooth running of your business and with less downtime.

We have experienced, knowledgeable and friendly engineers on-hand to offer you the service and resolutions you need to get back to your job, whether it be remote or on-site support packages.

Our unrivalled after sales support has earned us an enviable reputation within the industry. You’ll have your own user-friendly customer portal for real-time access into our service desk to raise tickets, view previous resolutions, a knowledge base for common issues, new user sign ups and reports/charts for trends, as well as being able to talk to our friendly staff over the phone. Not only reactive, we’re also proactive as our skilled support staff will monitor and manage your devices continuously to ensure the smooth running of your system. So let us take the hassle out of all aspects of your IT systems!

We pride ourselves in ensuring we provide the right flexible support package to suit you. These include Bronze, Silver, Gold, Platinum and Bespoke packages. Our contracts have a number of options from up to 8 hours to a quicker 4 hour response for “Mission Critical” equipment such as Servers, Firewalls, Routers, Tape Drives etc.

Bronze

  • Helpdesk Calls (PAYG)
  • Phone Support (PAYG)
  • Remote Support (PAYG)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*

Silver

  • Helpdesk Calls (12 per yr)
  • Phone Support (12 per yr)
  • Remote Support (12 per yr)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*

Gold

  • Helpdesk Calls (Unlimited)
  • Phone Support (Unlimited)
  • Remote Support (Unlimited)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*

Platinum

  • Helpdesk Calls (Unlimited)
  • Phone Support (Unlimited)
  • Remote Support (Unlimited)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*

Get in touch:

For more information on any of our services, or to talk to one of our sales team please contact us on 01246 861100 or click the button.

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