We understand your need for business continuity and the effect’s IT “Downtime” can have on your business. Your relationships with your customers are paramount to the success of your business and IT is central to achieving this.
Our support contract’s offer you piece of mind that if you were to suffer any technical issues, one of our highly trained and experienced engineers will be on hand to get you back online and fully operating as quickly as possible.
We have a team of support engineers that are trained to deal with Network Server, PC and Peripheral issues whether they be Hardware of Software.
SBK hold in stock most hardware components to ensure that any faulty equipment is replaced on the first visit. On the occasion that equipment cannot be repaired within the first 24 hours then loan equipment is available to be installed as part of your contract to get you operating again with the minimum of fuss until your equipment is repaired.
Our contracts have a number of options from up to 8 hours to quicker 4 hour response for “Mission Critical” equipment such as Servers, Firewalls, Routers, Tape Drives etc…
Also as part of our Maintenance agreement our engineers will configure your system to allow us remote access to your servers and PC’s so that our help desk engineers can gain instant access to systems and resolve issues remotely, therefore greatly reducing downtime. If you opt for the Platinum Contract, you will have 24/7 support, anti-virus removal, malware removal and your Backup, Server Performance and Resources will be remotely monitored to ensure that any potential issues are prevented.
For further information on our Pro-Active approach to Hardware Support and Maintenance, please contact a member of our team on 01246 861100 or by email on support@sbk.co.uk
