Remote Support
Using the latest technology we can now provide direct support to your desktop or server, allowing us to fix issues quickly just as if one of our engineers was sat in front of you. You receive access to advice, troubleshooting and remedies from our friendly IT support team which minimizes downtime to your business. Today, you don’t have to wait hours for an engineer to arrive, you can have an immediate response within minutes.
Depending on the Support package you choose, we can also provide Pro-Active support which includes:-
- Monitoring & Alerts
- Anti-Virus Protection & Checking
- Data Backup Checks
- Security & Reliability Updates
- And others . . .
We also provide Re-Active Support which includes:-
- Help Desk – Unlimited Telephone Support
- Remote Control
- On-Site – at a Discounted Hourly Rate (See Hardware Support)
- And others . .
For new clients, we will endeavour to provide a FREE audit of your systems with every quote.
For more information and our packages please call one of our sales team on 01246 861100 or drop them an email at support@sbk.co.uk
