Service & Helpdesk Management
Opera II Service and Helpdesk Management enables you to provide contract and equipment management, billing, full helpdesk functions which includes the ability to allocate engineers and resource scheduling quickly and easily to jobs whilst on the move.
Utilising Opera II Sales Pipeline Module gives you the full picture, from when you quote for a job, through to order, delivery, installation, billing, maintenance and servicing, without the need to re-key information along the way.
Main product highlights
- Service Level Agreement (SLA) call monitoring and engineer scheduling
- Skills Matching, Service Areas and Fault Analysis, with comprehensive reporting capability
- Contracts, Period Renewal Billing, Pro Rata Charging, Planned Maintenance
- Equipment (Assets) Components, Variable Service Types, Warranty and Loan Equipment
- Time, Expense and Parts Recording and Billing
- Installation Projects and Scheduling
- User Defined Fields: add your own data and terminology to key forms
- Complaints, Problems, Change Requests: full helpdesk and Knowledge Base
- Integrates with TomTom WORK
For more information, please call our Sales Team on 01246 861100
Available Downloads
