01246 861100 | sales@sbk.co.uk

Support Packages

We pride ourselves in ensuring we provide the right flexible support package for our customers.

Our support contract’s offer you piece of mind that if you were to suffer any technical issues, one of our highly trained and experienced engineers will be on hand to get you back online and fully operating as quickly as possible.

These include Bronze, Silver, Gold, Platinum and Bespoke packages, our support team will work with you to provide the right solution now and for the future.

Our contracts have a number of options from up to 8 hours to quicker 4 hour response for “Mission Critical” equipment such as Servers, Firewalls, Routers, Tape Drives etc…

BRONZE
  • Helpdesk Calls
    (PAYG)
  • Phone Support
    (PAYG)
  • Remote Support
    (PAYG)
SILVER
  • Helpdesk Calls
    (12 per yr)
  • Phone Support
    (12 per yr)
  • Remote Support
    (12 per yr)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Antivirus Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*
  • No additional charges*
GOLD
  • Helpdesk Calls (Unlimited)
  • Phone Support (Unlimited)
  • Remote Support (Unlimited)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Antivirus Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*
  • No additional charges*