01246 861100 | sales@sbk.co.uk

A single point of contact, when you need us

We offer a variety of IT Support services which can be tailored to your business needs and budget.

Our support is designed to offer a level of support that will help you achieve the service levels your end users demand. We offer a single point of contact and support across multiple vendors, giving our customers access to our knowledgeable, multi-skilled and certified technicians.

Support Services

Our range of support services include Remote support, On-site support and software support, meaning that whatever your issue, we can help as soon as possible.

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About our Support

We have been providing IT Support to our customers for almost 2 decades and have the experience and knowledge to provide exactly what you need from out of hours help to proactive advice.

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Repairs

Our in-house repairs team can fix the majority of common hardware issues quickly and easily, with no need for a support contract.

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Support Packages

We pride ourselves in ensuring we provide the right flexible support package for our customers.

These include Bronze, Silver, Gold, Platinum and Bespoke packages, our support team will work with you to provide the right solution now and for the future.

BRONZE
  • Helpdesk Calls
    (PAYG)
  • Phone Support
    (PAYG)
  • Remote Support
    (PAYG)
SILVER
  • Helpdesk Calls
    (12 per yr)
  • Phone Support
    (12 per yr)
  • Remote Support
    (12 per yr)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Antivirus Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*
  • No additional charges*
GOLD
  • Helpdesk Calls (Unlimited)
  • Phone Support (Unlimited)
  • Remote Support (Unlimited)
  • Gauranteed Priority Service
  • Parts & Labour
  • Loan Hardware
  • Didicated Account Manager
  • Active Monitoring of Backups
  • Active Montioring of Disk Space
  • Antivirus Checking & Malware Removal
  • Windows Updates
  • New Hardware & User Setup
  • Advice on popular products*
  • No additional charges*